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Returns & Exchange Policy
Last updated: January 2025
Important: Returns and exchanges are permitted within the first 15 days from date of purchase.
Return Policy Details
- Time Limit: A return and/or exchange is permitted within the first 15 days from date of the purchase.
- Online Purchases Only: This Return and Exchange policy is limited to online purchases. Contact your local authorized distributor if returning or exchanging a product purchased from them.
- Condition Requirements: Shears may be returned, but not damaged for any reason.
- Original Packaging Required: To be eligible for a return, your item must be in the same condition that you received it. The returning scissor box must include the following to qualify for "same condition":
- Original box
- Tension key in bag
- Manual for Mizutani Scissors
- Serial # card
⚠️ Important Notice
Be certain to send all items within the box with return. Any missing item listed above will deem your return ineligible. This means you will not be able to return your item if you are missing components of original packaging.
Return Process
- Required Information: Send back with your full name, email, and phone number in the package.
- Additional Contents: Any other contents including scissor sleeve, comb, and oil cartridge must also be in its original packaging.
- Restocking Fee: A restocking fee of $50.00 USD will be applied for all shears returned.
Return Address: [Will be provided upon return request]
Please contact us before sending any returns to receive the proper return address and instructions.
Special Conditions
- Ichi-Nino-San Scissors Set: Special conditions apply for the Ichi-Nino-San Scissors Set. Please contact us for further details.
- Custom Orders: Custom Orders placed with the factory cannot be refunded or exchanged for another product for any reason.
Contact Information